Return & Refund Policy
Return Requirements
Buyer must return the complete package, including all gifts and accessories
Returned games must remain sealed and in resalable condition
Shipping and handling fees are non-refundable
Return Period
Returns are only accepted for "incorrect items" or "damaged items"
Must be requested within 3 days of purchase date
Refund Conditions
Only brand new, unopened, and resalable items are eligible for refunds
Opened items can only be exchanged for identical items (no refunds)
Shipping costs are non-refundable; return shipping is buyer's responsibility
Refund Policy
No refunds accepted after shipment has been dispatched
Product images are for reference only
Actual cover art may vary; items will be shipped based on the language version specified in the product description
Defective Items
Items found to be defective upon arrival (not affecting actual operation experience) are not eligible for replacement
For items with quality issues:
Hong Kong official products: Contact the relevant Hong Kong distributor directly
Parallel import products: No replacement provided; buyers assume all related risks
Digital Goods Terms
All digital goods are non-refundable
For DLC redemption (if included), buyers must use a PSN/XBOX LIVE/Nintendo account corresponding to the game version and redeem with an account from the relevant region
DLC is bonus game content; we are not responsible for any issues during redemption but can provide account registration guidance
Damaged/Lost Items
All packages are inspected before leaving our warehouse
For damage or loss during transit, please contact us within 2 business days of receipt
No refunds for damaged/lost items, but we can assist with logistics claims
Purchasing shipping insurance is strongly recommended
Maximum Compensation for Non-insured Shipments
Hong Kong local courier: US$100
International registered airmail: US$40
EMS/DHL/FedEx: US$100
Claims processing takes approximately 2-8 weeks
Return Shipping
Return shipping costs are non-refundable
Even for defective item exchanges, return shipping is buyer's responsibility
Replacement shipping costs are covered by us, or exchange can be made at designated pickup points
Unauthorized returns may be refused
Replacement Process
Replacements will be shipped within 4 business days after receiving and inspecting returned items
Allow additional processing time after holidays
To expedite replacement, keep original packaging and report damage to local post office, providing us with damage proof
Important Notes
All returns/exchanges require inspection and confirmation
Use reliable shipping methods for returns; we are not responsible for lost returns
Return processing takes approximately 1-2 weeks
